Customer Care Specialist — Growth & Impact

HomeTeam Pest Defense, Inc.; Pineville (NC); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

$18 hourly

Comprehensive benefits (medical,Dental

401(k) with company match

Employee stock purchase plan

Paid time off and holidays

Tuition reimbursement

Dependent scholarship awards

Advancement opportunities

Friendly work environment

Employee referral bonuses

Job summary

HomeTeam Pest Defense, Inc. is seeking a Customer Service Representative in the United States. You will deliver positive customer experiences, handle scheduling, pricing, and billing inquiries, and coordinate service-related activities using Route Point software.

The role emphasizes professionalism, calm communication, and accurate record-keeping. We offer competitive pay at $18 hourly with a comprehensive benefits package, including medical, dental, vision, life and AD&D, a 401(k) plan with

Qualifications

• Must have 1 year of previous customer service experience.
• Basic / entry level understanding of computers.
• Must be 18 years or older with a high school diploma or GED.

Responsibilities

• Provide information to prospects and initiate new service.
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers.
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software.
• Resolving customer problems with invoices and billing questions.
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner.
• Enter service-related notes in system software.
• Provide general marketing information to prospects and customers as requested.
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed.
• Maintain customer files on computer and in filing system.
• Validate technician paperwork for completeness and accuracy.
• File Technician paperwork in customer files.
• Update notes in system with technician and other employee customer information.
• Print, distribute, and review service tickets for technicians.
• Have a basic knowledge of technician’s job and processes of company's treatment processes.
• Properly follow HomeTeam Pest Defense telephone etiquette procedures.
• Ability to calm and diffuse angry customers.
• Escalate appropriate inquiries or problems to managers.
• Collect and reconcile payments received by technicians.

Skills

Customer service

Communication

Telephone etiquette

Education

High school diploma or GED

Tools

Route Point

Computer basics

Job description

HomeTeam Pest Defense, Inc. is seeking a Customer Service Representative in the United States. You will deliver positive customer experiences, handle scheduling, pricing, and billing inquiries, and coordinate service-related activities using Route Point software.

The role emphasizes professionalism, calm communication, and accurate record-keeping. We offer competitive pay at $18 hourly with a comprehensive benefits package, including medical, dental, vision, life and AD&D, a 401(k) plan with