Customer Service Specialist — Growth & Benefits

HomeTeam Pest Defense, Inc.; Naples (FL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Sales commission opportunity

Comprehensive benefits

401(k) plan with company match

Employee stock purchase plan

Paid time off & holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Advancement opportunities

Recognition for good work

Friendly work environment

Employee referral bonuses

Growth and respect

Job summary

HomeTeam Pest Defense, Inc. is seeking a Customer Service Representative in Naples, FL to support customers with questions, scheduling and billing. You will use PestPac software, handle inquiries, and ensure a positive customer experience in a fast-paced environment.

The role emphasizes professional communication, problem solving, and accurate documentation. A friendly, growth-oriented workplace offers competitive pay, benefits, and opportunities to advance within the company.

Qualifications

• 1 year of previous customer service experience
• Basic / entry level understanding of computers
• Entry level skill on use of company telephone features and how to use them
• Must be 18 years or older with a high school diploma or GED

Responsibilities

• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule services and provide closure for customers
• Interact with customers/prospects by scheduling pest and builder related services using PestPac OR system software
• Resolve invoices and billing questions
• Conduct telephone conversations with customers about issues surrounding their service
• Enter service-related notes in system software
• Provide general marketing information to prospects and customers as requested
• Follow up by telephone for re-treats, initial services, and current customers
• Maintain customer files on computer and in filing system
• Validate technician paperwork for completeness and accuracy
• Update notes in system with technician and other employee customer information
• Know basics of technician’s job and company treatment processes
• Follow HomeTeam Pest Defense telephone etiquette procedures
• Calm and diffuse angry customers
• Escalate inquiries or problems to managers
• Collect and reconcile payments received by technicians

Skills

Customer service

Communication

Problem solving

Telephone etiquette

Education

High school diploma or GED

Tools

PestPac

Job description

HomeTeam Pest Defense, Inc. is seeking a Customer Service Representative in Naples, FL to support customers with questions, scheduling and billing. You will use PestPac software, handle inquiries, and ensure a positive customer experience in a fast-paced environment.

The role emphasizes professional communication, problem solving, and accurate documentation. A friendly, growth-oriented workplace offers competitive pay, benefits, and opportunities to advance within the company.