Customer Service Pro — Growth, Benefits & Impact

Clark Pest Control; Florida; On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits (medical,Dental

401(k) company match

Paid time off & holidays

Tuition reimbursement

Student scholarship awards

Advancement opportunities

Employee recognition

Employee discounts

Job summary

HomeTeam Pest Defense is seeking a Customer Service Representative in Florida to deliver positive experiences, answer inquiries, schedule pest and builder-related services, and handle billing questions. You’ll interact with prospects and customers, maintain accurate notes, and support technicians while upholding professional telephone etiquette.

The role emphasizes problem-solving, documentation, and collaboration with managers, with opportunities for advancement and participation in a friendly

Qualifications

• 1 year of previous customer service experience
• Basic / entry level understanding of computers
• Entry level skill on use of company telephone features and how to use them
• Must be 18 years or older with a high school diploma or GED

Responsibilities

• Provide information to prospects and initiate new service
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software
• Resolving customer problems with invoices and billing questions
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner
• Enter service-related notes in system software
• Provide general marketing information to prospects and customers as requested
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
• Maintain customer files on computer and in filing system
• Validate technician paperwork for completeness and accuracy
• File Technician paperwork in customer files
• Update notes in system with technician and other employee customer information
• Print, distribute, and review service tickets for technicians
• Have a basic knowledge of technician’s job and processes of company's treatment processes
• Properly follow HomeTeam Pest Defense telephone etiquette procedures
• Ability to calm and diffuse angry customers
• Escalate appropriate inquiries or problems to managers
• Collect and reconcile payments received by technicians

Skills

Customer service

Telephone etiquette

Computers basics

Education

High school diploma or GED

Tools

Route Point software

Job description

HomeTeam Pest Defense is seeking a Customer Service Representative in Florida to deliver positive experiences, answer inquiries, schedule pest and builder-related services, and handle billing questions. You’ll interact with prospects and customers, maintain accurate notes, and support technicians while upholding professional telephone etiquette.

The role emphasizes problem-solving, documentation, and collaboration with managers, with opportunities for advancement and participation in a friendly