Customer Experience Specialist — Growth & Benefits

HomeTeam Pest Defense, Inc.; Fayetteville (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision

401(k) with company match up to 6%

Employee stock purchase plan

Paid time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Career advancement opportunities

Recognition program

Friendly work environment

Employee referral bonuses

Professional growth opportunities

Job summary

HomeTeam Pest Defense, Inc. is hiring a Customer Service Representative in Fayetteville, NC. You will provide information, schedule services, and resolve billing questions to ensure customer satisfaction. The role emphasizes professional communication, teamwork, and a friendly, support-focused work environment.

Benefits include medical/dental/vision, life insurance, 401(k) with company match, and opportunities for advancement within a growing company backed by Rollins, Inc.

Qualifications

• 1 year of customer service experience
• Entry level customer service skill and technique
• Basic/entry level understanding of computers
• Entry level skill on use of company telephone features and how to use them

Responsibilities

• Provide information to prospects and initiate new service
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software
• Resolving customer problems with invoices and billing questions
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner
• Enter service-related notes in system software
• Provide general marketing information to prospects and customers as requested
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
• Maintain customer files on computer and in filing system
• Validate technician paperwork for completeness and accuracy
• File Technician paperwork in customer files
• Update notes in system with technician and other employee customer information
• Print, distribute, and review service tickets for technicians
• Have a basic knowledge of technician’s job and processes of company's treatment processes
• Properly follow HomeTeam Pest Defense telephone etiquette procedures
• Ability to calm and diffuse angry customers
• Escalate appropriate inquiries or problems to managers
• Collect and reconcile payments received by technicians

Skills

Customer service

Communication

Computers

Telephone systems

Education

High School Diploma or GED

Job description

HomeTeam Pest Defense, Inc. is hiring a Customer Service Representative in Fayetteville, NC. You will provide information, schedule services, and resolve billing questions to ensure customer satisfaction. The role emphasizes professional communication, teamwork, and a friendly, support-focused work environment.

Benefits include medical/dental/vision, life insurance, 401(k) with company match, and opportunities for advancement within a growing company backed by Rollins, Inc.