Customer Experience Specialist (Administrative)

HomeTeam Pest Defense, Inc. in; Fayetteville (NC); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision benefits

Company paid life & AD&D insurance

401(k) with company match up to 6%

Employee stock purchase plan

Paid time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Opportunity for advancement

Recognition for a job well done

Friendly work environment

Employee referral bonuses

Professional growth and respect

Job summary

HomeTeam Pest Defense, Inc. is seeking a Customer Experience Representative (Administrative) to deliver exceptional service to customers and prospects in Fayetteville, NC. The role supports scheduling, pricing inquiries, and account maintenance while ensuring a welcoming, supportive environment.

You will handle inquiries, process payments, and maintain accurate records. The position offers growth opportunities and a collaborative team culture within a leading pest control company.

Qualifications

• At least 1 year of customer service experience.
• Entry level computer skills.
• High school diploma or GED required.
• Excellent telephone etiquette and communication skills.
• Ability to manage inquiries, pricing, scheduling, and payments.

Responsibilities

• Provide information to prospects and initiate new service.
• Answer questions, resolve issues, provide pricing (non-termite), schedule services and close for customers.
• Interact with customers via Route Point to schedule pest and builder services.
• Resolve invoice and billing questions for customers.
• Conduct professional phone conversations about service issues.
• Enter service-related notes in the system.
• Provide general marketing information to prospects and customers.
• Follow up with customers for re-treats and ongoing services.
• Maintain accurate customer files and technician paperwork.
• Validate technician paperwork for completeness and accuracy.
• Update notes in system with technician/customer information.
• Print and review service tickets for technicians.
• Understand basic processes of the company’s treatment methods.
• Follow telephone etiquette procedures.
• Diffuse angry customers when needed.
• Escalate inquiries to managers when appropriate.
• Collect and reconcile payments received by technicians.

Skills

Customer service

Communication

Telephone etiquette

Problem solving

Basic computer skills

Education

High school diploma or GED

Tools

Route Point software

Job description

HomeTeam Pest Defense, Inc. is seeking a Customer Experience Representative (Administrative) to deliver exceptional service to customers and prospects in Fayetteville, NC. The role supports scheduling, pricing inquiries, and account maintenance while ensuring a welcoming, supportive environment.

You will handle inquiries, process payments, and maintain accurate records. The position offers growth opportunities and a collaborative team culture within a leading pest control company.