Customer Experience Specialist — Growth & Benefits

HomeTeam Pest Defense; Greenville (SC); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision

401(k) plan with company match

Paid Time off

Employee discounts

Tuition reimbursement

Job summary

HomeTeam Pest Defense is seeking a Customer Service Representative in Greenville, SC to deliver positive, helpful customer support and coordinate pest-related services. You will reply to inquiries, schedule services, and assist with billing questions while maintaining organized records and professional communication with customers.

The role emphasizes front-line customer care, interaction with technicians, and use of Route Point software.

Qualifications

• Must have 1 year of previous customer service experience.
• Entry level customer service skill and technique.
• Basic / entry level understanding of computers.
• Entry level skill on use of company telephone features and how to use them.
• Must be 18 years or older with a high school diploma or GED.

Responsibilities

• Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense.
• Provide information to prospects and initiate new service.
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers.
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software.
• Resolving customer problems with invoices and billing questions.
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner.
• Enter service-related notes in system software.
• Provide general marketing information to prospects and customers as requested.
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed.

Skills

Customer service

Education

High school diploma or GED

Tools

Route Point software

Job description

HomeTeam Pest Defense is seeking a Customer Service Representative in Greenville, SC to deliver positive, helpful customer support and coordinate pest-related services. You will reply to inquiries, schedule services, and assist with billing questions while maintaining organized records and professional communication with customers.

The role emphasizes front-line customer care, interaction with technicians, and use of Route Point software.