Customer Service Specialist — Growth, Benefits & Impact

HomeTeam Pest Defense; Pineville (NC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Health benefits (medical, dental, vis​

Company paid life & AD&D insurance

401(k) plan with company match up to 6

Employee stock purchase plan

Paid Time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Opportunity to advance within the)

Job summary

HomeTeam Pest Defense in Pineville, NC is hiring a Customer Service Representative to deliver positive experiences and support customers before and after service. The role emphasizes courtesy, scheduling, and timely communication in a fast-paced environment.

You will handle inquiries, process payments, schedule services, and maintain accurate notes in our system. This position offers competitive pay at $18 hourly, comprehensive benefits, a 401(k) plan with company match, and opportunities for

Qualifications

• Must have 1 year of previous customer service experience.
• Entry level customer service skill and technique.
• Basic / entry level understanding of computers.
• Entry level skill on use of company telephone features and how to use them.
• Must be 18 years or older with a high school diploma or GED.

Responsibilities

• Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense.
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers.
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software.
• Resolving customer problems with invoices and billing questions.
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner.
• Enter service-related notes in system software.
• Provide general marketing information to prospects and customers as requested.
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed.
• Maintain customer files on computer and in filing system.
• Validate technician paperwork for completeness and accuracy.
• File Technician paperwork in customer files.
• Update notes in system with technician and other employee customer information.
• Print, distribute, and review service tickets for technicians.
• Have a basic knowledge of technician’s job and processes of company's treatment processes.
• Properly follow HomeTeam Pest Defense telephone etiquette procedures.
• Ability to calm and diffuse angry customers.
• Escalate appropriate inquiries or problems to managers.
• Collect and reconcile payments received by technicians.

Skills

Customer service

Communication

Telephone etiquette

Problem solving

Cash handling

Education

High school diploma or GED

Tools

Route Point software

Job description

HomeTeam Pest Defense in Pineville, NC is hiring a Customer Service Representative to deliver positive experiences and support customers before and after service. The role emphasizes courtesy, scheduling, and timely communication in a fast-paced environment.

You will handle inquiries, process payments, schedule services, and maintain accurate notes in our system. This position offers competitive pay at $18 hourly, comprehensive benefits, a 401(k) plan with company match, and opportunities for