Customer Experience Specialist

Newhorizonscareergroup; Walkers Landing (NC); Remote; USD 40,000 - 60,000; Full time

Job summary

Newhorizonscareergroup seeks a Customer Experience Specialist to assist customers throughout their service journey. You will gather information, communicate clearly, and research options to provide reliable, accurate support.

You will respond to inquiries, maintain records, and coordinate with providers to ensure a smooth experience. Candidates with prior customer service exposure will excel in this role.

Qualifications

• Strong written and verbal communication skills.
• Excellent customer service and interpersonal abilities.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Ability to manage multiple requests and priorities.
• Strong research and information-gathering abilities.
• Customer-focused and solution-oriented approach.
• Comfortable working with online systems and digital communication tools.
• Comfortable learning new systems and processes.
• Ability to work independently and manage responsibilities effectively.
• Reliable follow-through and problem-solving skills.
• Previous experience in customer service, customer experience, hospitality, administration, coordination, or a related field is helpful but not required.

Responsibilities

• Communicate with customers to understand their needs, preferences, and service expectations.
• Respond to customer questions and requests in a timely and professional manner.
• Research available services and options based on individual customer needs.
• Provide customers with clear and accurate information to help them understand available options.
• Assist with service requests, updates, changes, and routine needs.
• Maintain consistent communication throughout the customer experience.
• Follow up when additional information, confirmation, or action is required.
• Review service information for accuracy and completeness.
• Coordinate information with service providers and other resources as needed.
• Maintain accurate and organized customer records.
• Provide confirmations, updates, and important service information.
• Assist with resolving routine concerns by researching available solutions.
• Identify missing information or potential concerns and take appropriate follow-up action.
• Support a positive and organized customer experience from initial request through completion.

Skills

Written and verbal communication

Customer service

Attention to detail

Organization & time management

Multi-tasking

Research & information gathering

Customer-focused & solution oriented

Digital tools & online systems

Learning new systems

Independent work

Follow-through & problem solving

Experience in customer service helpful

Job description

We are seeking a detail-oriented and people-focused Customer Experience Specialist to support customers throughout their service experience. This role is well suited for someone who enjoys helping people, researching information, managing details, and ensuring customers receive clear communication and reliable support.

Key Responsibilities

• Communicate with customers to understand their needs, preferences, and service expectations
• Respond to customer questions and requests in a timely and professional manner
• Research available services and options based on individual customer needs
• Provide customers with clear and accurate information to help them understand available options
• Assist with service requests, updates, changes, and routine needs
• Maintain consistent communication throughout the customer experience
• Follow up when additional information, confirmation, or action is required
• Review service information for accuracy and completeness
• Coordinate information with service providers and other resources as needed
• Maintain accurate and organized customer records
• Provide confirmations, updates, and important service information
• Assist with resolving routine concerns by researching available solutions
• Identify missing information or potential concerns and take appropriate follow-up action
• Support a positive and organized customer experience from initial request through completion

Qualifications

• Strong written and verbal communication skills
• Excellent customer service and interpersonal abilities
• Strong attention to detail and accuracy
• Good organizational and time-management skills
• Ability to manage multiple requests and priorities
• Strong research and information-gathering abilities
• Customer-focused and solution-oriented approach
• Comfortable working with online systems and digital communication tools
• Comfortable learning new systems and processes
• Ability to work independently and manage responsibilities effectively
• Reliable follow-through and problem-solving skills
• Previous experience in customer service, customer experience, hospitality, administration, coordination, or a related field is helpful but not required

Training & Support

• Remote work environment
• Structured initial training
• Ongoing role-specific training
• Access to online tools and resources