Customer Experience Specialist — Flexible Hours & Growth

HGS; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tuition Reimbursement

Refer-A-Friend bonuses

Employee assistance programs

Flexible Schedule Options

Career advancement

Job summary

HGS is seeking a Customer Service Representative to join our collaborative team and deliver exceptional experiences to customers. You’ll handle inquiries by phone and email, listen actively, and resolve issues with empathy and speed.

You’ll use our knowledgebase to provide accurate answers, document interactions, and contribute to a positive, people-focused environment that supports ongoing coaching and growth at a fast‑growing company.

Qualifications

• Clear communication and empathy when interacting with customers.
• Strong listening skills to identify needs and provide tailored solutions.
• Ability to navigate knowledgebase and provide accurate information.

Responsibilities

• Communicate with customers via inbound calls, outbound calls and email.
• Identify needs through active listening and emotional intelligence.
• Research answers using the knowledgebase and respond with accurate information.
• Document interactions and outcomes in the appropriate system.
• Deliver a WOW factor with strong communication and ownership.
• Attend regular 1:1 coaching sessions to meet KPIs.

Skills

Communication

Active listening

Emotional intelligence

Problem solving

Documentation

Computer literacy

Android/iOS familiarity

Education

High School Diploma or equivalent

Job description

HGS is seeking a Customer Service Representative to join our collaborative team and deliver exceptional experiences to customers. You’ll handle inquiries by phone and email, listen actively, and resolve issues with empathy and speed.

You’ll use our knowledgebase to provide accurate answers, document interactions, and contribute to a positive, people-focused environment that supports ongoing coaching and growth at a fast‑growing company.