Customer Experience Specialist — Global Logistics

World Fuel; Overland Park (KS); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

HSA/FSA options

401(k) match

Paid time off

Holidays

Teladoc services

Employee Assistance Program

Job summary

World Fuel is seeking a Customer Experience Coordinator to be a trusted resource for customers, ensuring their questions are answered and needs met. You will serve as a primary contact by phone and email, delivering proactive service and building lasting relationships.

This role supports day-to-day operations, collaborates across Operations, Sales, and Logistics, and helps identify improvements to customer processes. A customer-first mindset and strong communication are essential.

Qualifications

• 1+ year of experience in customer service or a customer-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Outlook, Word, and Excel.
• Customer-first mindset with a commitment to delivering exceptional service.

Responsibilities

• Serve as a primary point of contact for customer inquiries by phone and email.
• Build strong relationships by delivering professional, responsive, and personalized service.
• Resolve customer questions with urgency and accuracy.
• Identify customer needs and connect them with the right solutions.
• Process orders, requests, and account updates accurately and efficiently.
• Maintain customer records and account information.
• Balance truck inventory and support operational processes.
• Complete daily administrative tasks with organization and attention to detail.
• Collaborate with Operations, Sales, Logistics, and other teams to support customer success.
• Coordinate issue resolution and ensure timely updates.

Skills

Customer service

Communication

Problem solving

Multitasking

Microsoft Office

Customer-first mindset

Education

Associate or Bachelor's degree preferred

Tools

Salesforce

Oracle

Microsoft Teams

Job description

World Fuel is seeking a Customer Experience Coordinator to be a trusted resource for customers, ensuring their questions are answered and needs met. You will serve as a primary contact by phone and email, delivering proactive service and building lasting relationships.

This role supports day-to-day operations, collaborates across Operations, Sales, and Logistics, and helps identify improvements to customer processes. A customer-first mindset and strong communication are essential.