Customer Experience Coordinator

World Fuel; Overland Park (KS); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

HSA/FSA options

401(k) match

Paid time off

Holidays

Teladoc services

Employee Assistance Program

Job summary

World Fuel is seeking a Customer Experience Coordinator to be a trusted resource for customers, ensuring their questions are answered and needs met. You will serve as a primary contact by phone and email, delivering proactive service and building lasting relationships.

This role supports day-to-day operations, collaborates across Operations, Sales, and Logistics, and helps identify improvements to customer processes. A customer-first mindset and strong communication are essential.

Qualifications

• 1+ year of experience in customer service or a customer-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Outlook, Word, and Excel.
• Customer-first mindset with a commitment to delivering exceptional service.

Responsibilities

• Serve as a primary point of contact for customer inquiries by phone and email.
• Build strong relationships by delivering professional, responsive, and personalized service.
• Resolve customer questions with urgency and accuracy.
• Identify customer needs and connect them with the right solutions.
• Process orders, requests, and account updates accurately and efficiently.
• Maintain customer records and account information.
• Balance truck inventory and support operational processes.
• Complete daily administrative tasks with organization and attention to detail.
• Collaborate with Operations, Sales, Logistics, and other teams to support customer success.
• Coordinate issue resolution and ensure timely updates.

Skills

Customer service

Communication

Problem solving

Multitasking

Microsoft Office

Customer-first mindset

Education

Associate or Bachelor's degree preferred

Tools

Salesforce

Oracle

Microsoft Teams

Job description

Customer Experience Coordinator

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Be the Reason Customers Stay

At World Fuel, exceptional customer experiences don't happen by accident. They happen because of people who genuinely care, solve problems quickly, and make customers feel valued.

We're looking for a Customer Experience Coordinator who enjoys helping others, building relationships, and making a positive impact every day. In this role, you'll serve as a trusted resource for customers, helping ensure their questions are answered, their needs are met, and their experience with World Fuel exceeds expectations.

Whether you're early in your career or looking to continue growing your customer service experience, this is an exciting opportunity to join a collaborative team and build a long-term career with a global organization.

Location

Overland Park, KS

What You'll Do

Create a World-Class Customer Experience

• Serve as a primary point of contact for customer inquiries by phone and email.
• Build strong relationships by delivering professional, responsive, and personalized service.
• Resolve customer questions, concerns, and requests with urgency and accuracy.
• Identify customer needs and connect them with the right solutions.

Support Day-to-Day Operations

• Process orders, requests, and account updates accurately and efficiently.
• Maintain customer records and account information.
• Balance truck inventory and support operational processes.
• Complete daily administrative tasks while maintaining a high level of organization and attention to detail.

Collaborate Across Teams

• Partner with Operations, Sales, Logistics, and other internal teams to support customer success.
• Coordinate issue resolution and ensure customers receive timely updates.
• Contribute to a positive, team-oriented work environment.
• Help identify opportunities to improve customer processes and experiences.

Required Qualifications

What We're Looking For

• 1+ year of experience in customer service, customer support, account coordination, or a customer-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Customer-first mindset with a commitment to delivering exceptional service.

Preferred Qualifications

• Experience with Salesforce, Oracle, Microsoft Teams, or similar business systems.
• Experience in transportation, logistics, fuel, aviation, energy, or related industries.
• Associate or bachelor's degree preferred.

What Success Looks Like

• Enjoys helping people and solving problems.
• Builds trust easily and communicates professionally.
• Is dependable, organized, and detail-oriented.
• Thrives in a fast-paced environment.
• Takes ownership and follows through.
• Wants to learn, develop, and grow their career.

Why Join World Fuel

Comprehensive Benefits

• Medical, Dental, and Vision Coverage
• HSA and FSA Options
• Infertility Benefits
• 100% Covered Preventive Care
• Employee Assistance Program
• Teladoc Services

Financial Security

• 401(k) with Company Match
• Company-Paid Life Insurance
• AD&D Coverage
• Short-Term Disability
• Long-Term Disability

Work-Life Balance

• 160 hours of Paid Time Off
• 8 Paid Holidays

Career Growth

• LinkedIn Learning Access
• Ongoing Training and Development
• Internal Career Opportunities
• Exposure to Multiple Areas of the Business

Additional Benefits

• Accident Insurance
• Critical Illness Insurance
• Legal Assistance
• Identity Theft Protection

Why This Role?

This is more than a customer service position.

It's an opportunity to become a trusted partner to customers, gain exposure to multiple business functions, and build skills that can lead to future opportunities across World Fuel.

If you're passionate about helping people, enjoy solving problems, and want to make a meaningful impact every day, we'd love to hear from you.

World Fuel is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.