Logistics Customer Experience Specialist

Wagner Logistics; Raphine (VA); On-site; USD 32,000 - 45,000; Full time

Job summary

Wagner Logistics is seeking a Customer Service Representative to be the face of our company, handling inquiries, processing orders, and resolving issues with a focus on accuracy and efficiency.

The role requires strong communication, data entry skills, and proficiency in MS Office. Daily tasks include coordinating with operations, managing paperwork, and providing timely customer support in a fast-paced environment.

Qualifications

• Minimum of one year of direct customer service experience.
• Strong verbal and written communication skills are essential.
• Proficiency in basic office tasks and computer literacy is required.
• Ability to adapt to evolving operational needs and tasks.

Responsibilities

• Respond to customer inquiries promptly and courteously.
• Process and input customer orders accurately.
• Coordinate with operations to fulfill urgent shipping requests.
• Prepare paperwork and gather information for orders.
• Maintain organized files and records for orders and reports.

Skills

Office Tasks

Customer Service

Verbal & Written Communication

Team Collaboration

Tools

Word

Excel

Job description

Wagner Logistics is seeking a Customer Service Representative to be the face of our company, handling inquiries, processing orders, and resolving issues with a focus on accuracy and efficiency.

The role requires strong communication, data entry skills, and proficiency in MS Office. Daily tasks include coordinating with operations, managing paperwork, and providing timely customer support in a fast-paced environment.