Logistics & Customer Care Coordinator

MODE Global; Columbus, Northern (OH, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

MODE Global is seeking a Customer Service & Logistics Coordinator to serve as a key contact for customers, carriers and internal teams, supporting order entry through delivery. This role emphasizes accuracy, proactive communication, and collaboration across departments to ensure on-time shipments.

You''ll manage multiple orders, track shipments, provide updates, and resolve issues, while maintaining documentation and reporting to support operational efficiency in a fast-paced logistics

Qualifications

• Customer service experience in logistics, transportation, distribution, or a related industry preferred.
• Experience with order entry, shipment tracking, track & trace, or transportation coordination preferred.
• Strong customer service and communication skills.
• Excellent attention to detail and accuracy.
• Ability to manage multiple orders and shipments simultaneously.
• Strong follow‑up and problem-solving skills.
• Ability to communicate effectively with customers, carriers, warehouse teams, and internal stakeholders.
• Organized and able to prioritize work in a fast‑paced environment.
• Comfortable working with computer systems and entering data accurately.
• Proficiency with Microsoft Office and the ability to learn transportation and order management systems.
• Knowledge of transportation terminology such as BOLs, PRO numbers, pickups, deliveries, and shipment tracking is a plus.

Responsibilities

• Enter customer orders and shipment information accurately and timely.
• Review orders for completeness and accuracy.
• Monitor orders from entry through pickup and delivery.
• Provide customers and internal teams with timely shipment updates.
• Respond to customer questions regarding orders, shipments, pickups, and deliveries.
• Communicate proactively regarding delays, changes, or potential service issues.
• Research and resolve order and shipment discrepancies.
• Maintain strong relationships with customers, carriers, warehouse teams, and internal partners.
• Track and trace shipments throughout the transportation process.
• Monitor shipment status, scheduled pickups, and deliveries.
• Communicate with carriers regarding shipment readiness, delays, and delivery expectations.
• Provide timely updates on shipment exceptions and delays.
• Follow up on late, missed, or delayed pickups and deliveries.
• Coordinate trailer swaps and other transportation requirements as needed.
• Escalate service issues and unresolved shipment exceptions to leadership.
• Prepare and process Bills of Lading (BOLs) and other shipping documentation.
• Verify shipment information, PRO numbers, pallet/carton counts, and carrier details.
• Enter and update shipment information in applicable systems.
• Prepare required international shipping and customs documentation.
• Obtain and maintain signed shipping documents.
• Research and resolve missing or incomplete documentation.
• Maintain accurate and organized shipment records.
• Prepare daily reports related to orders, shipments, pickups, deliveries, and operational activity.
• Monitor open orders and shipments to support timely completion.
• Identify recurring service or shipment issues and communicate trends to leadership.
• Maintain accurate records of shipment activity and exceptions.
• Support customer and logistics teams with special projects as needed.

Skills

Customer service

Logistics knowledge

Order entry

Shipment tracking

Communication skills

Attention to detail

Multi-tasking

Problem solving

Teamwork

Tools

Microsoft Office

Order management systems

Job description

MODE Global is seeking a Customer Service & Logistics Coordinator to serve as a key contact for customers, carriers and internal teams, supporting order entry through delivery. This role emphasizes accuracy, proactive communication, and collaboration across departments to ensure on-time shipments.

You''ll manage multiple orders, track shipments, provide updates, and resolve issues, while maintaining documentation and reporting to support operational efficiency in a fast-paced logistics