Customer Experience Coordinator

wfscorp; United States; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

HSA and FSA Options

401(k) with Company Match

Paid Time Off and Holidays

Career Growth Opportunities

Training and Development

Job summary

World Fuel is seeking a Customer Experience Coordinator in Overland Park, KS. You will serve as a trusted resource for customers, helping ensure questions are answered and needs are met. Your work will aim to exceed expectations and build lasting relationships.

Whether early in your career or expanding customer service experience, you’ll join a collaborative team with opportunity for long-term growth within a global organization.

Qualifications

• 1+ year of experience in customer service, customer support, account coordination, or a customer-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Customer-first mindset with a commitment to delivering exceptional service.

Responsibilities

• Create a World-Class Customer Experience by serving as a primary contact for inquiries by phone and email.
• Build strong relationships through professional, responsive, and personalized service.
• Resolve questions, concerns, and requests with urgency and accuracy.
• Identify customer needs and connect them with the right solutions.
• Support Day-to-Day Operations: process orders, requests, and account updates accurately.
• Collaborate Across Teams: partner with Operations, Sales, Logistics to support customer success.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Multitasking

MS Office

Education

Associate or bachelor's degree preferred

Tools

MS Outlook

MS Word

MS Excel

Job description

Customer Experience Coordinator

Location: Overland Park, KS

Be the Reason Customers Stay

At World Fuel, exceptional customer experiences don't happen by accident. They happen because of people who genuinely care, solve problems quickly, and make customers feel valued.

We're looking for a Customer Experience Coordinator who enjoys helping others, building relationships, and making a positive impact every day. In this role, you'll serve as a trusted resource for customers, helping ensure their questions are answered, their needs are met, and their experience with World Fuel exceeds expectations.

Whether you're early in your career or looking to continue growing your customer service experience, this is an exciting opportunity to join a collaborative team and build a long-term career with a global organization.

What You'll Do

• Create a World-Class Customer Experience
• Serve as a primary point of contact for customer inquiries by phone and email.
• Build strong relationships by delivering professional, responsive, and personalized service.
• Resolve customer questions, concerns, and requests with urgency and accuracy.
• Identify customer needs and connect them with the right solutions.
• Support Day-to-Day Operations
  • Process orders, requests, and account updates accurately and efficiently.
  • Maintain customer records and account information.
  • Balance truck inventory and support operational processes.
  • Complete daily administrative tasks while maintaining a high level of organization and attention to detail.
• Collaborate Across Teams
  • Partner with Operations, Sales, Logistics, and other internal teams to support customer success.
  • Coordinate issue resolution and ensure customers receive timely updates.
  • Contribute to a positive, team-oriented work environment.
  • Help identify opportunities to improve customer processes and experiences.

What We're Looking For

Required Qualifications

• 1+ year of experience in customer service, customer support, account coordination, or a customer-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Customer-first mindset with a commitment to delivering exceptional service.

Preferred Qualifications

• Experience with Salesforce, Oracle, Microsoft Teams, or similar business systems.
• Experience in transportation, logistics, fuel, aviation, energy, or related industries.
• Associate or bachelor's degree preferred.

What Success Looks Like

• Enjoys helping people and solving problems.
• Builds trust easily and communicates professionally.
• Is dependable, organized, and detail-oriented.
• Thrives in a fast-paced environment.
• Takes ownership and follows through.
• Wants to learn, develop, and grow their career.

Why Join World Fuel ?

Comprehensive Benefits

• Medical, Dental, and Vision Coverage
• HSA and FSA Options
• Infertility Benefits
• 100% Covered Preventive Care
• Employee Assistance Program
• Teladoc Services

Financial Security

• 401(k) with Company Match
• Company-Paid Life Insurance
• AD&D Coverage
• Short-Term Disability
• Long-Term Disability

Work-Life Balance

• 160 hours of Paid Time Off
• 8 Paid Holidays

Career Growth

• LinkedIn Learning Access
• Ongoing Training and Development
• Internal Career Opportunities
• Exposure to Multiple Areas of the Business

Additional Benefits

• Accident Insurance
• Critical Illness Insurance
• Legal Assistance
• Identity Theft Protection

If you're passionate about helping people, enjoy solving problems, and want to make a meaningful impact every day, we'd love to hear from you.

#WFS

World Fuel is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.