Remote Call Center Specialist - Customer Support

careers-mci; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

MCI is seeking a Full-Time Call Center Representative in Dallas, TX to deliver outstanding customer support. You will handle inbound and outbound calls, resolve issues, and guide customers to solutions, contributing to a positive customer experience.

The role requires English fluency, strong communication, and the ability to multitask in a fast-paced environment. On-site/remote options exist within a dynamic CX/BPO setup.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Fluent English

Verbal & written communication

Problem-solving

Active listening

Multitasking

Education

High School Diploma or GED

Tools

CRM software

Job description

MCI is seeking a Full-Time Call Center Representative in Dallas, TX to deliver outstanding customer support. You will handle inbound and outbound calls, resolve issues, and guide customers to solutions, contributing to a positive customer experience.

The role requires English fluency, strong communication, and the ability to multitask in a fast-paced environment. On-site/remote options exist within a dynamic CX/BPO setup.