Full-Time Call Center Representative at MCI — Dallas, TX

Neolife Updates; Dallas (TX); On-site; USD 30,000 - 38,000; Full time

Job summary

MCI in Dallas, TX is seeking a Full-Time Call Center Representative to handle customer calls, assist with inquiries, and document interactions in CRM systems. The role requires 18+ years of age, a high school diploma or GED, and fluent English to support customers in a fast-paced environment.

You will meet productivity and quality targets, follow scripts, and maintain confidentiality while collaborating with teammates to ensure excellent customer experiences.

Qualifications

• Must be 18 years of age or older.
• High school diploma or GED required.
• Fluent in English with strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and perform efficiently in a fast-paced environment.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support needs.
• Resolve customer concerns while maintaining a positive experience at every touchpoint.
• Accurately document customer interactions within company systems.
• Meet established productivity, quality, and attendance expectations.
• Follow company policies and standardized call procedures.
• Maintain strict confidentiality of all customer information.
• Collaborate with team members and supervisors to elevate overall customer satisfaction.

Skills

Fluent English

Problem solving

Active listening

Multitasking

Communication

Education

High school diploma or GED

Tools

CRM software

Job description

Why This Full-Time Call Center Representative Role at MCI in Dallas Stands Out

MCI is one of the fastest-growing tech-enabled business services companies in the United States, delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud solutions across healthcare, retail, government, education, telecom, technology e-commerce, and financial services. For job seekers in Dallas, TX, the Full-Time Call Center Representative opening offers a direct path into a globally expanding organization that combines on-site and remote operations with advanced technology to enhance every customer journey.

If you are dependable, customer-focused, and comfortable in a fast-paced environment, this role could be the career move you have been waiting for. MCI is committed to fostering an environment where professionals can build meaningful careers with continuous learning and development opportunities.

What You Will Be Doing

Key Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support needs.
• Resolve customer concerns while maintaining a positive experience at every touchpoint.
• Accurately document customer interactions within company systems.
• Meet established productivity, quality, and attendance expectations.
• Follow company policies and standardized call procedures.
• Maintain strict confidentiality of all customer information.
• Collaborate with team members and supervisors to elevate overall customer satisfaction.

What It Takes to Succeed in This Role

Required Qualifications

• Must be 18 years of age or older.
• High school diploma or GED required.
• Fluent in English with strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and perform efficiently in a fast-paced environment.

Nice-to-Have Experience

• Previous customer service experience (an advantage but not required).
• Previous outbound sales or call center sales experience.
• Experience meeting sales quotas.
• CRM software experience.
• Upselling or cross-selling experience.
• Bilingual or multilingual skills.

About MCI

MCI helps customers address their CX and DX challenges by creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. The company provides business process outsourcing, staff augmentation, contact center customer services, and IT services, offering general and specialized hosting, software, staff, and solutions.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company. The organization operates across multiple countries with both on-site and remote agents, leveraging advanced technologies to enhance customer journeys while driving scalability and reducing costs.

If you are ready to build a meaningful career in customer experience with a company that invests in its people, this Full-Time Call Center Representative opportunity at MCI in Dallas, TX is worth your attention.