Customer Experience Specialist - Front Desk & Admin

Crash Champions; Chula Vista (CA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions is hiring for a front desk/administrative role at our California shop. You will greet customers, manage inbound calls, and provide clerical support to General Managers and Service Advisors.

The position emphasizes customer service, accuracy, and timely communication. We offer competitive hourly wages and benefits including medical, dental, vision, and retirement plans.

Qualifications

• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Attentiveness and patience.

Responsibilities

• Greet and assist customers promptly and professionally.
• Maintain a clean workspace as the first point of contact.
• Handle incoming calls, walk-ins, and written inquiries; direct to proper party.
• Provide clerical support to General Managers and Service Advisors.
• Assist with receivables/payables and data entry for accounting systems.

Skills

Customer service

Analytical thinking

Multitasking

Communication

Attention to detail

Job description

Crash Champions is hiring for a front desk/administrative role at our California shop. You will greet customers, manage inbound calls, and provide clerical support to General Managers and Service Advisors.

The position emphasizes customer service, accuracy, and timely communication. We offer competitive hourly wages and benefits including medical, dental, vision, and retirement plans.