Customer Experience Specialist - Front Desk & Admin

Crash Champions; Memphis (TN); On-site; USD 14,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (“Cash From Crash”)

5 Paid Holidays

Job summary

Crash Champions in Memphis, TN is hiring for an office coordinator role focused on customer interaction and admin support. You will greet customers, handle calls, process inquiries, and assist General Managers and Service Advisors.

Responsibilities include managing walk-in traffic, directing inquiries, and handling receivables/payables and data entry while maintaining accurate records and month-end statements. Compensation is posted as $10.00–$23.00 per hour with eligibility-based benefits.

Qualifications

• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Attentiveness and patience

Responsibilities

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
• Clean workspace, this is the first point of contact our customers have with our facility.
• Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
• Provide clerical and administrative support to the General Managers and Service Advisors.
• Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
• Perform other related duties as assigned

Skills

Interpersonal and customer service

Analytical and problem-solving

Multitasking and organizational

High-volume calls/emails handling

Attentiveness and patience

Job description

Crash Champions in Memphis, TN is hiring for an office coordinator role focused on customer interaction and admin support. You will greet customers, handle calls, process inquiries, and assist General Managers and Service Advisors.

Responsibilities include managing walk-in traffic, directing inquiries, and handling receivables/payables and data entry while maintaining accurate records and month-end statements. Compensation is posted as $10.00–$23.00 per hour with eligibility-based benefits.