Customer Experience Specialist - Flexible Schedule & Growth

Robagency; New York (NY); Vor Ort; USD 42.000 - 58.000; Vollzeit

Benefits dieser Stelle

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Zusammenfassung

Rob Perelmuter - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service and support the agency's growth. You will handle inquiries, document interactions, and collaborate with team members to resolve issues.

The role emphasizes empathy, accuracy, and calmness in high-stress situations, with preferred bilingual skills (Russian, Cantonese, or Spanish) to serve a diverse community.

Qualifikationen

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Russian, Cantonese or Spanish preferred.

Aufgaben

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Kenntnisse

Communication and problem-solving

Customer service experience

Ability to stay calm under pressure

Bilingual (Russian, Cantonese or Spani

Jobbeschreibung

Rob Perelmuter - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service and support the agency's growth. You will handle inquiries, document interactions, and collaborate with team members to resolve issues.

The role emphasizes empathy, accuracy, and calmness in high-stress situations, with preferred bilingual skills (Russian, Cantonese, or Spanish) to serve a diverse community.