Customer Relations Representative - State Farm Agent Team Member

Robagency; New York (NY); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Rob Perelmuter - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service and support the agency's growth. You will handle inquiries, document interactions, and collaborate with team members to resolve issues.

The role emphasizes empathy, accuracy, and calmness in high-stress situations, with preferred bilingual skills (Russian, Cantonese, or Spanish) to serve a diverse community.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Russian, Cantonese or Spanish preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication and problem-solving

Customer service experience

Ability to stay calm under pressure

Bilingual (Russian, Cantonese or Spani

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Rob Perelmuter - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Russian, Cantonese or Spanish preferred.