Customer Experience Specialist - Flexible Hours & Growth

Snyder Company; Florida; On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Medical, Prescription, Dental, Vision,

HSA and 401(k) with company match

Paid holidays and vacation after 90d

Birthday pay

Flexible schedule and hours

Ongoing training and growth

Merit-based environment

Job summary

Snyder Company is expanding its Customer Experience team and seeking a motivated, goal-oriented professional in Florida. The role focuses on handling maintenance membership cancellations, de-escalating customer concerns, and collaborating with trade managers to enhance the overall customer experience.

The position offers a weekly pay schedule, a comprehensive benefits package including medical, dental, vision, and a 401(k) with company match, paid holidays and vacation after 90 days, flexible

Qualifications

• Minimum 1 year of call center or customer service experience.
• Team lead experience preferred.
• Familiarity with plumbing, electrical, and HVAC terminology.
• Experience with ServiceTitan is a plus.
• Strong communication and organizational skills.

Responsibilities

• Handle inbound calls and follow-ups.
• Schedule appointments and manage time effectively.
• Communicate clearly and document customer accounts.
• Educate customers throughout their service journey.
• Work collaboratively with team members and trade managers.

Skills

Call center experience

Customer service

Strong communication

Organizational skills

Tools

ServiceTitan

Job description

Snyder Company is expanding its Customer Experience team and seeking a motivated, goal-oriented professional in Florida. The role focuses on handling maintenance membership cancellations, de-escalating customer concerns, and collaborating with trade managers to enhance the overall customer experience.

The position offers a weekly pay schedule, a comprehensive benefits package including medical, dental, vision, and a 401(k) with company match, paid holidays and vacation after 90 days, flexible