Job Posting Title Customer Service Representative

Snyder Company; Florida; Vor Ort; USD 25.000 - 32.000; Vollzeit

Benefits dieser Stelle

Weekly pay

Medical, Prescription, Dental, Vision,

HSA and 401(k) with company match

Paid holidays and vacation after 90d

Birthday pay

Flexible schedule and hours

Ongoing training and growth

Merit-based environment

Zusammenfassung

Snyder Company is expanding its Customer Experience team and seeking a motivated, goal-oriented professional in Florida. The role focuses on handling maintenance membership cancellations, de-escalating customer concerns, and collaborating with trade managers to enhance the overall customer experience.

The position offers a weekly pay schedule, a comprehensive benefits package including medical, dental, vision, and a 401(k) with company match, paid holidays and vacation after 90 days, flexible

Qualifikationen

• Minimum 1 year of call center or customer service experience.
• Team lead experience preferred.
• Familiarity with plumbing, electrical, and HVAC terminology.
• Experience with ServiceTitan is a plus.
• Strong communication and organizational skills.

Aufgaben

• Handle inbound calls and follow-ups.
• Schedule appointments and manage time effectively.
• Communicate clearly and document customer accounts.
• Educate customers throughout their service journey.
• Work collaboratively with team members and trade managers.

Kenntnisse

Call center experience

Customer service

Strong communication

Organizational skills

Tools

ServiceTitan

Jobbeschreibung

Overview

Snyder is expanding our Customer Experience team! We're looking for a motivated, goal-oriented professional who thrives in a fast-paced environment and is passionate about delivering exceptional service.

What You'll Do:

This role focuses on handling maintenance membership cancellations, de-escalating customer concerns, and collaborating with trade managers to enhance the overall customer experience.

Benefits Include:

• Guaranteed weekly pay
• Medical, Prescription, Dental, Vision, Group Life, HSA, and 401(k) with company match
• Paid holidays, vacation (after 90 days), and birthday pay
• Flexible schedule and hours
• Ongoing training, development, and growth opportunities
• Fun, friendly, and merit-based work environment

Key Responsibilities:

• Handle inbound calls and follow-ups
• Schedule appointments and manage time effectively
• Communicate clearly and document customer accounts
• Educate customers throughout their service journey
• Work collaboratively with team members and trade managers

Qualifications:

• Minimum 1 year of call center or customer service experience
• Team lead experience preferred
• Familiarity with plumbing, electrical, and HVAC terminology
• Experience with ServiceTitan is a plus
• Strong communication and organizational skills

Compensation:$18–$23/hour, based on experience