Customer Experience Specialist: Cancellations & De-Escalation

Snyder Company; Florida; On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Guaranteed weekly pay

Medical coverage

Prescription coverage

Dental coverage

Vision coverage

Group Life

HSA

401(k) company match

Paid holidays

Vacation after 90 days

Birthday pay

Flexible schedule

Training and development

Growth opportunities

Friendly work environment

Job summary

Snyder Company is expanding our Customer Experience team in Florida. We're looking for a motivated, goal-oriented professional who thrives in a fast-paced environment and is passionate about delivering exceptional service.

This role focuses on handling maintenance membership cancellations, de-escalating customer concerns, and collaborating with trade managers to enhance the overall customer experience.

Qualifications

• Minimum 1 year of call center or customer service experience.
• Team lead experience preferred.
• Familiarity with plumbing, electrical, and HVAC terminology.
• Experience with ServiceTitan is a plus.
• Strong communication and organizational skills.

Responsibilities

• Handle inbound calls and follow-ups
• Schedule appointments and manage time effectively
• Communicate clearly and document customer accounts
• Educate customers throughout their service journey
• Work collaboratively with team members and trade managers

Skills

Call center experience

Customer service skills

Communication

Organizational skills

Team lead experience

Tools

ServiceTitan

Job description

Snyder Company is expanding our Customer Experience team in Florida. We're looking for a motivated, goal-oriented professional who thrives in a fast-paced environment and is passionate about delivering exceptional service.

This role focuses on handling maintenance membership cancellations, de-escalating customer concerns, and collaborating with trade managers to enhance the overall customer experience.