Customer Experience Specialist: De-Escalation & Service

Snyder Air Conditioning, Plumbing & Electric; Town of Florida (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Medical insurance

Prescription coverage

Dental insurance

Vision insurance

Group life insurance

HSA

401(k) with company match

Paid holidays

Vacation after 90 days

Birthday pay

Flexible schedule

Ongoing training and growth

Merit-based environment

Job summary

Snyder Air Conditioning, Plumbing & Electric is expanding its Customer Experience team. The role focuses on handling maintenance membership cancellations, de-escalating customer concerns, and collaborating with trade managers to enhance the overall customer experience.

You will handle inbound calls, schedule appointments, document accounts, and educate customers throughout their service journey in a fast-paced environment.

Qualifications

• Minimum 1 year of call center or customer service experience.
• Team lead experience preferred.
• Familiarity with plumbing, electrical, and HVAC terminology.
• Experience with ServiceTitan is a plus.
• Strong communication and organizational skills.

Responsibilities

• Handle inbound calls and follow-ups
• Schedule appointments and manage time effectively
• Communicate clearly and document customer accounts
• Educate customers throughout their service journey
• Work collaboratively with team members and trade managers

Skills

Call center experience

Customer service experience

Communication skills

Organization skills

Team collaboration

Tools

ServiceTitan

Job description

Snyder Air Conditioning, Plumbing & Electric is expanding its Customer Experience team. The role focuses on handling maintenance membership cancellations, de-escalating customer concerns, and collaborating with trade managers to enhance the overall customer experience.

You will handle inbound calls, schedule appointments, document accounts, and educate customers throughout their service journey in a fast-paced environment.