Customer Experience Specialist — Flexible Hours + Benefits

SMYLIE ONE HEATING & COOLING I; Bedford Heights (OH); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision

401k

Short- and long-term disability

Paid time off

Paid holidays

Life insurance

Job summary

Smylie One Heating & Cooling I is growing its Customer Service Team and seeks a professional to deliver top-notch service by phone and email. The CSR will handle calls, schedule appointments, and support field technicians with orders and payments.

The ideal candidate is self-motivated with excellent oral and written communication skills, capable of thriving in a fast-paced environment, and will enjoy a comprehensive benefits package. Starting range $17-19 with overtime.

Qualifications

• Excellent oral and written communication skills.
• Self-motivated professional with strong work ethic.
• Customer-focused with a friendly demeanor.
• Ability to manage multiple tasks and prioritize effectively.
• Reliable, flexible and works well under pressure.

Responsibilities

• Answering incoming phone calls.
• Scheduling appointments.
• Outbound calling to existing customers (No Cold Calling!).
• Assisting field technicians with part orders, scheduling projects, or payments.
• Appointment confirmations.
• Light administrative work during downtime.

Skills

Customer service

Communication

Phone support

Email support

Reliability

Adaptability

Job description

Smylie One Heating & Cooling I is growing its Customer Service Team and seeks a professional to deliver top-notch service by phone and email. The CSR will handle calls, schedule appointments, and support field technicians with orders and payments.

The ideal candidate is self-motivated with excellent oral and written communication skills, capable of thriving in a fast-paced environment, and will enjoy a comprehensive benefits package. Starting range $17-19 with overtime.