CSR (56013)

Paycom - ATS; Boise (ID); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Employee discount

Paid time off

401K with employer match

Tuition reimbursement

Job summary

Western Heating & Air Conditioning in Boise is seeking a Customer Service Representative to be the primary contact for customers, handling inbound calls, scheduling, and data entry. The role requires attention to detail and strong phone communication in a fast-paced office environment.

We value integrity and initiative, offering a supportive, team-oriented workplace. Benefits include health/dental insurance, retirement options, and PTO. Salary ranges from $17.00 to $20.00 hourly, DOE.

Qualifications

• Requires high school diploma or equivalent.
• Prior customer service experience preferred.
• Must have strong phone communication and data-entry skills.

Responsibilities

• Answer inbound calls and provide exceptional customer service.
• Schedule service appointments and coordinate technician dispatching.
• Assist with data entry and documentation duties.
• Maintain accurate customer records and service information.
• Coordinate internal communication between CSR and other departments.

Skills

Strong communication

Multitasking

Detail-oriented

Customer service

Call center experience

Education

High school diploma

Tools

Microsoft Office

Job description

Job Details: Job Location: Western Heating and Cooling - Boise, ID, Position Type: Full Time, Salary Range: $17.00 - $20.00Hourly, Customer Service Representative

Pay starting at:$17.00 - Depending on Experience (DOE)

Job description

Western Heating & Air Conditioning is looking for a Customer Service Representative!

We are looking for a dependable, service-driven Customer Service Representative (CSR) to join our team! We want someone with integrity, strong initiative, and who agrees with our company philosophy to exceed the customer's expectations. Western Heating is a family-owned company that has been in business since 1967. We pride ourselves on ethical treatment of our customers and our employees.

Job Description:

The CSR serves as the primary point of contact when customers call in. From handling inbound and outboard communication, scheduling, administrative support, and more. This role requires attention to detail, excellent phone communication, and the ability to thrive in a fast-paced environment.

Responsibilities:

• Answer incoming calls professionally and provide exceptional customer service
• Schedule service appointments and coordinate technician dispatching
• Assist with administrative tasks including data entry and documentation
• Support internal communication between CSR staff and other departments
• Maintain accurate customer records and service information
• Assist in resolving customer inquiries and concerns
• Prioritize tasks and manage multiple responsibilities effectively
• Help maintain a positive, organized, and team-oriented office environment

Qualifications:

• Strong phone and communication skills
• Excellent multitasking and organizational abilities
• High attention to detail and accuracy
• Ability to perform well under pressure in a fast-paced setting
• Self-starter with strong initiative
• Professional, patient, and well-spoken demeanor
• Customer service and office experience preferred
• Call center experience highly beneficial

Scheduling and Compensation:

• Starting at $17hour, DOE (Dependent on Experience)
• SPIFFs and referral bonuses available
• Full-time: 32-40 hours per week
• Monday-Friday, with Saturdays as needed

Benefits:

• Health insurance
• Dental insurance
• Employee discount
• Paid time off
• Traditional 401K + Roth IRA with 4% Employer match
• Tuition reimbursement

Qualifications: Competencies

Excellent communication skillsincludingactive listening. Strong written and verbal communication skills.Service-oriented and able to resolve customer grievances. Ability to handle sensitive customer concerns while proactively recommending solutions that meet the customer and company needs. Ability to prioritize tasks according to importance in a fast-pacedenvironment.

Education and Experience

Requires a high school diploma and/or equivalent.Previouscustomer service experience is preferred. Must have experience with Microsoft Office Suite.