Inbound/Outbound CSR — Fast-Paced HVAC/Plumbing Support

Signature Heating, Cooling, Plumbing & Electrical; Albuquerque (NM); On-site; USD 21,000 - 30,000; Full time

Job summary

Signature Heating, Cooling, Plumbing & Electrical is seeking a Customer Service Representative to handle inbound and outbound calls, email, and live chat, delivering outstanding service through product knowledge and clear communication to build trust and foster repeat business.

The role supports scheduling across departments, requires on-call rotations, and a strong ability to work in a fast-paced call center environment.

Qualifications

• HVAC & Plumbing knowledge preferred.
• Proficiency with computers and typing.
• Minimum 1 year of customer service experience.
• Ability to lift up to 25 lbs and stand/walk for extended periods.

Responsibilities

• Answer inbound calls quickly and professionally.
• Perform outbound calls to schedule by offering specials or reminders.
• Communicate with customers via text and email.
• Accurately book appointments for all departments.
• Use company policies to resolve customer issues.
• Maintain daily performance goals.
• Know VIP Membership details and upsell when appropriate.
• Update Service Titan with accurate information.
• Participate in weekly On Call rotation.

Skills

Effective communicator

Empathetic listener

Call center experience

Feedback-friendly

Willing to learn

Computer proficiency

Good typist

Reliable and trustworthy

Education

High School Diploma or Higher

Job description

Signature Heating, Cooling, Plumbing & Electrical is seeking a Customer Service Representative to handle inbound and outbound calls, email, and live chat, delivering outstanding service through product knowledge and clear communication to build trust and foster repeat business.

The role supports scheduling across departments, requires on-call rotations, and a strong ability to work in a fast-paced call center environment.