HVAC CSR — Fast-Paced Support & Growth

Cloud Comfort HVAC; California; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health care benefits

Paid training

Career advancement

Team environment

Job summary

Cloud Comfort HVAC is seeking a Customer Service Representative (CSR) to be the first point of contact for homeowners seeking HVAC services in the South Bay Area. You will answer calls, schedule appointments, respond to inquiries, and provide clear, helpful information about services and promotions.

Ideal candidates have at least 1 year of customer service experience, strong communication skills, and a customer-first mindset.

Qualifications

• At least 1 year of customer service, call center, administrative, or customer support experience.
• Excellent verbal and written communication skills.
• Friendly, professional, and customer-first attitude.
• Strong organizational and multitasking abilities.
• Ability to remain calm and solution-oriented in a fast-paced environment.
• Comfortable using computers, CRM software, and learning new technology.
• Strong attention to detail and follow-through.
• Team player with excellent communication skills.
• Bilingual English/Spanish is highly preferred.

Responsibilities

• Answer incoming phone calls and respond to customer inquiries with professionalism and enthusiasm.
• Schedule, confirm, and coordinate service appointments efficiently.
• Respond to emails, website inquiries, social media messages, Yelp requests, and other online communications.
• Provide customers with information about HVAC services, maintenance plans, promotions, and appointment details.
• Assist customers with basic questions and service-related concerns.
• Update and maintain accurate customer information within the CRM system.
• Coordinate with dispatchers and technicians to ensure smooth scheduling and communication.
• Follow up with customers regarding appointments and service satisfaction.
• Resolve customer concerns professionally and elevate issues when appropriate.
• Support a positive, collaborative team environment.

Skills

Customer service

Communication

Organizational skills

CRM software

Bilingual English/Spanish

Tools

CRM software

Job description

Customer Service Representative (CSR) - HVAC

Customer Service Representative (CSR) - HVAC

Closed

$18.00 - $24.00 per hour

Customer Service Representative (CSR) - HVAC

Location:South Bay Area, California

Job Type:Full-Time

Join the Team at Cloud Comfort HVAC

Cloud Comfort HVAC is seeking a friendly, organized, and customer-focusedCustomer Service Representative (CSR)to join our growing team.

At Cloud Comfort HVAC, we do more than install and service heating and cooling systems--we help homeowners enjoy greater comfort, efficiency, and peace of mind through exceptional service and modern HVAC solutions. Serving the South Bay Area, we pride ourselves on delivering outstanding customer experiences from the very first phone call.

Our team is driven by innovation, accountability, integrity, simplicity, and the will to win. We believe in recognizing great work, supporting professional growth, and creating opportunities for our employees to build rewarding careers.

Position Overview

As ourCustomer Service Representative (CSR), you will be the first point of contact for customers seeking HVAC services. You'll answer calls, schedule appointments, respond to online inquiries, assist with customer questions, and ensure every interaction reflects our commitment to exceptional service.

This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering outstanding customer care.

Key Responsibilities

• Answer incoming phone calls and respond to customer inquiries with professionalism and enthusiasm
• Schedule, confirm, and coordinate service appointments efficiently
• Respond to emails, website inquiries, social media messages, Yelp requests, and other online communications
• Provide customers with information about HVAC services, maintenance plans, promotions, and appointment details
• Assist customers with basic questions and service-related concerns
• Update and maintain accurate customer information within the CRM system
• Coordinate with dispatchers and technicians to ensure smooth scheduling and communication
• Follow up with customers regarding appointments and service satisfaction
• Resolve customer concerns professionally and escalate issues when appropriate
• Support a positive, collaborative team environment

Qualifications

• At least1 year of customer service, call center, administrative, or customer support experience
• Excellent verbal and written communication skills
• Friendly, professional, and customer-first attitude
• Strong organizational and multitasking abilities
• Ability to remain calm and solution-oriented in a fast-paced environment
• Comfortable using computers, CRM software, and learning new technology
• Strong attention to detail and follow-through
• Team player with excellent communication skills
• Bilingual English/Spanish is highly preferred
• Full-time position
• Performance-based bonus and commission opportunities
• Paid training
• Supportive, energetic, and team-oriented work environment

Why Join Cloud Comfort HVAC?

At Cloud Comfort HVAC, your work makes a difference every day. We invest in our employees, celebrate success, and provide opportunities to grow your career while helping customers stay comfortable year-round.

If you're passionate about customer service, enjoy solving problems, and want to be part of a company that's growing quickly, we'd love to meet you.

Apply today and become part of the Cloud Comfort HVAC team!