Customer Experience Specialist – Fast-Paced Office

RbA STL; Mechanicsburg (Cumberland County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401(k) with company contributions

Paid holidays & PTO

Employee discounts

Job summary

Renewal by Andersen STL in Mechanicsburg, PA is seeking a Customer Experience Coordinator to be the primary contact for customers and manage communications from inquiry through project completion. You will coordinate updates, track installations, and support a fast-paced office environment.

The role emphasizes organized, detail-oriented professionals with strong written and verbal communication skills who can multitask across multiple projects and teams.

Qualifications

• 2+ years of customer service or customer-facing experience.
• Strong proficiency in Microsoft Office and comfort with various technologies.
• Excellent written and verbal communication with high attention to detail.
• Ability to multitask and work efficiently in a dynamic environment.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone and email.
• Provide timely updates on project and installation status.
• Follow up with customers after installations and distribute post-project surveys.
• Maintain detailed records of customer interactions in internal systems.
• Support project coordination to ensure seamless communication between teams.
• Deliver an exceptional customer experience measured by NPS and review platforms.

Skills

Customer service

Communication

MS Office

Organization

Multitasking

Tools

Microsoft Office

Job description

Renewal by Andersen STL in Mechanicsburg, PA is seeking a Customer Experience Coordinator to be the primary contact for customers and manage communications from inquiry through project completion. You will coordinate updates, track installations, and support a fast-paced office environment.

The role emphasizes organized, detail-oriented professionals with strong written and verbal communication skills who can multitask across multiple projects and teams.