Customer Care & Projects Coordinator

Renewal by Andersen; Orange (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Strong base pay

Consistent schedule

Benefits package

401(k) match

PTO and holidays

Training and career growth

Company mission

Job summary

Renewal by Andersen, based in Orange, CA, is seeking a Customer Care Coordinator to keep projects moving, customers informed, and relationships strong. This in-office role focuses on handling calls, emails, and texts with professional care, scheduling installations, and coordinating service visits.

The position offers room for growth within a nationally recognized brand with over 120 years of experience, a strong base pay ($22–$25/hr), full-time hours, and a comprehensive benefits package

Qualifications

• Experience: At least 1 year in customer service, scheduling, or project coordination; 3+ years preferred.
• Communication: Clear, friendly, professional communication in English by phone, email, and text. Bilingual Spanish skills are a strong plus!
• Customer Mindset: A genuine love of helping people and solving problems.
• Organizational Skills: Strong attention to detail and the ability to juggle multiple priorities in a fast-paced environment.
• Technical Skills: Comfort with Microsoft Office and the ability to quickly learn CRM and phone systems. Experience with Salesforce or Five9 is a plus.
• Industry Experience: Background in construction, home improvement, or customer success is a bonus.

Responsibilities

• Customer Communication: Serve as the main point of contact on our Customer Care and Service lines, handling calls, emails, inboxes, and texts with a friendly, professional touch.
• Scheduling: Schedule installation appointments, service visits, and crew go-backs, keeping calendars accurate and customers in the loop.
• Customer Follow-Up: Send welcome emails, appointment reminders, and 30/60/90-day check-ins so every homeowner feels supported after the sale.
• Service & Warranty: Run virtual assessments and submit warranty claims when service issues come up.
• Project Coordination: Coordinate permits, subcontractors, parts orders, and backorders to keep projects on track.
• Problem Solving: Turn tricky customer situations into happy outcomes, escalating when needed.
• Record Management: Maintain accurate customer and project records in Salesforce.
• Additional Duties: Train and mentor teammates as you grow, and assist with other projects as assigned.

Skills

Customer service

Scheduling

Project coordination

English communication

Tools

Salesforce

Five9

Microsoft Office

Job description

Renewal by Andersen, based in Orange, CA, is seeking a Customer Care Coordinator to keep projects moving, customers informed, and relationships strong. This in-office role focuses on handling calls, emails, and texts with professional care, scheduling installations, and coordinating service visits.

The position offers room for growth within a nationally recognized brand with over 120 years of experience, a strong base pay ($22–$25/hr), full-time hours, and a comprehensive benefits package