Customer Experience Specialist — Fast-Paced & Detail-Driven

The Birner Group, Renewal By Andersen; Mechanicsburg (Cumberland County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

HSA contributions

Paid holidays

PTO

401(k) with company match

Employee discounts

Work-life balance

Team environment

Job summary

Renewal by Andersen, the full-service window replacement division of Andersen Corporation, is seeking a Customer Experience Coordinator in Mechanicsburg, PA. You will be the first point of contact for customers, coordinating project updates and ensuring an exceptional experience from start to finish.

The role emphasizes organized communication, data accuracy, and collaboration across teams to deliver outstanding service and drive satisfaction scores.

Qualifications

• 2+ years of customer service or customer-facing experience.
• Excellent written and verbal communication skills.
• Strong organizational abilities with high attention to detail.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone and email.
• Provide timely and accurate updates on project and installation status.
• Follow up with customers after installations and distribute post-project surveys.
• Maintain detailed and accurate records of customer interactions in internal systems.
• Support project coordination to ensure seamless communication between teams.
• Deliver an exceptional customer experience, measured by NPS and review platforms.

Skills

Customer service

Communication

MS Office

Organization

Multitasking

Tools

Microsoft Office

CRM software

Job description

Renewal by Andersen, the full-service window replacement division of Andersen Corporation, is seeking a Customer Experience Coordinator in Mechanicsburg, PA. You will be the first point of contact for customers, coordinating project updates and ensuring an exceptional experience from start to finish.

The role emphasizes organized communication, data accuracy, and collaboration across teams to deliver outstanding service and drive satisfaction scores.