Customer Experience Coordinator

Renewal by Andersen; Mechanicsburg (Cumberland County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401(k) with company contributions

Paid holidays & PTO

Employee discounts

Job summary

Renewal by Andersen STL in Mechanicsburg, PA is seeking a Customer Experience Coordinator to be the primary contact for customers and manage communications from inquiry through project completion. You will coordinate updates, track installations, and support a fast-paced office environment.

The role emphasizes organized, detail-oriented professionals with strong written and verbal communication skills who can multitask across multiple projects and teams.

Qualifications

• 2+ years of customer service or customer-facing experience.
• Strong proficiency in Microsoft Office and comfort with various technologies.
• Excellent written and verbal communication with high attention to detail.
• Ability to multitask and work efficiently in a dynamic environment.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone and email.
• Provide timely updates on project and installation status.
• Follow up with customers after installations and distribute post-project surveys.
• Maintain detailed records of customer interactions in internal systems.
• Support project coordination to ensure seamless communication between teams.
• Deliver an exceptional customer experience measured by NPS and review platforms.

Skills

Customer service

Communication

MS Office

Organization

Multitasking

Tools

Microsoft Office

Job description

Position:Customer Experience Coordinator

Location: Mechanicsburg, PA

Job Id:762

# of Openings:1

Customer Experience Coordinator

Renewal by Andersen, the full-service window replacement division of Andersen Corporation, is the largest and most recognized window brand in America. Due to continued growth, we are expanding our team and hiring a Customer Experience Coordinator in our Mechanicsburg, PA location.

About the Role:

As a Customer Experience Coordinator, you are the first point of contact for our customers and play a critical role in delivering an exceptional experience from start to finish. You will manage communications, coordinate project updates, and help ensure our office runs efficiently.

This is an ideal role for someone who thrives in a fast-paced environment, takes pride in organization, and is passionate about delivering top-tier customer service.

What You’ll Do:

• Serve as the primary point of contact for customer inquiries via phone and email
• Provide timely and accurate updates on project and installation status
• Follow up with customers after installations and distribute post-project surveys
• Maintain detailed and accurate records of customer interactions in internal systems
• Support project coordination to ensure seamless communication between teams
• Deliver an exceptional customer experience, measured by Net Promoter Score (NPS) and review platforms such as Rep.com
• Help maintain an organized, efficient, and collaborative office environment

What We’re Looking For:

• 2+ years of customer service or customer-facing experience
• Strong proficiency in Microsoft Office and comfort with various technologies
• Excellent written and verbal communication skills
• High attention to detail with strong organizational abilities
• Ability to multitask, prioritize, and work efficiently in a dynamic environment

Why Join Renewal by Andersen?

We believe in taking care of our employees just as well as we take care of our customers. We offer a comprehensive total rewards package that includes:

• Medical, Dental, Vision, and Life Insurance
• Health Savings Account (HSA) contributions
• Paid holidays and generous PTO
• 401(k) with company contributions and annual bonus opportunity
• Employee discounts on Renewal by Andersen products
• A supportive culture that promotes work-life balance
• A collaborative, team-oriented work environment

"Have nothing but great things to say about the window installation done today by John Hutchinson with Renewal by Andersen! He was friendly, personable and professional and did a great job installing. He did a great job of putting down roller pads and tarps with next to zero clean up. Would highly recommend them for any window replacement needed!"

Mark V.

"We had our new Renewal by Andersen windows installed on June 5th & 6th, 2025 and we LOVE them! The quality, beauty, and functionality are best-in-class! The whole experience from dinner presentation at Lazy River Grill, the initial in-home sales consultation and measurement, the regular communications from the salesman and concierge, and the installation team's professionalism and skills made the process so seamless. This is the second home we have opted for Renewal windows and doors and have been delighted both times! Thank you Renewal by Andersen STL! "

Jeff C.

"I had an excellent experience with RbA STL. Our designer, Courtney, was great and the finished product is awesome. The installation was easy and the gentlemen left our home cleaner than they found it upon entering. I would recommend RbA STL - you’ll get tired from their constant contacts, and that’s a GOOD thing!"

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