Customer Experience Specialist — Fast-Paced Growth Role

Caliber Collision; Horizon City (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision from day 1

Weekly pay and overtime eligibility

Paid vacation & holidays from day 1

Career growth – promotions from within

Job summary

Caliber Collision in Horizon City, TX is seeking a Customer Service Representative to welcome customers, coordinate rental car services, and assist with insurance authorizations and billing while maintaining strong knowledge of center processes. The role requires 1+ year in a customer-facing environment, strong communication, and the ability to manage multiple software systems in a fast-paced setting.

Benefits include insurance from day one, weekly pay, paid vacation and holidays, and

Qualifications

• 1+ years in a customer-facing environment.
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Responsibilities

• Greet customers and provide extraordinary service to internal and external customers.
• Coordinate Rental Car/Tow companies for one-stop service to customers.
• Monitor center workload and request load level adjustments when necessary.

Skills

Verbal and written communication

Multi-system navigation

Prioritization in fast-paced env

Customer service

Team collaboration

Tools

Microsoft Office Suite

Job description

Caliber Collision in Horizon City, TX is seeking a Customer Service Representative to welcome customers, coordinate rental car services, and assist with insurance authorizations and billing while maintaining strong knowledge of center processes. The role requires 1+ year in a customer-facing environment, strong communication, and the ability to manage multiple software systems in a fast-paced setting.

Benefits include insurance from day one, weekly pay, paid vacation and holidays, and