Customer Experience Specialist - Auto Service & Rentals

calibercollision; El Paso (TX); On-site; USD 24,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision

Paid weekly OT

Paid vacation & holidays

Career growth opportunities

Hands-on experience

Job summary

Caliber Collision in Horizon City is seeking a Customer Service Representative to greet customers and deliver extraordinary service while coordinating rental car/tow arrangements and guiding load-level decisions at the center.

Ideal candidates have 1+ year of customer-facing experience and strong verbal/written communication. Proficiency with Microsoft Office and ability to work in a fast-paced team environment are required.

Qualifications

• 1+ years of experience in a customer-facing environment.
• Excellent verbal and written communication skills.
• Ability to navigate multiple software systems, e.g., Microsoft Office Suite.

Responsibilities

• Greet customers and provide extraordinary customer service.
• Monitor work volume and help balance load at the center.
• Coordinate Rental Car/Tow companies for one-stop service.
• Maintain knowledge of insurance partner requirements regarding authorizations, billing and load level processes.

Skills

Verbal written communication

Customer service

Multitasking

MS Office Suite

Tools

Microsoft Office Suite

Job description

Caliber Collision in Horizon City is seeking a Customer Service Representative to greet customers and deliver extraordinary service while coordinating rental car/tow arrangements and guiding load-level decisions at the center.

Ideal candidates have 1+ year of customer-facing experience and strong verbal/written communication. Proficiency with Microsoft Office and ability to work in a fast-paced team environment are required.