Customer Experience Specialist — Fast-Paced Growth

Insight Global; Denver (CO); Presencial; USD 42.000 - 60.000; Jornada completa

Descripción de la vacante

Insight Global is seeking a Customer Service Specialist to serve as a key contact for brokers, agents, and policyholders, helping resolve inquiries and navigate our platform. The role emphasizes customer focus, adaptability in a fast-paced startup environment, and opportunities for growth within a rapidly expanding organization.

The ideal candidate will have 2+ years of customer service experience, excellent communication skills, and the ability to manage multiple priorities.

Formación

• 2+ years in customer service or related roles.
• Strong verbal and written communication.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with strong organizational skills.

Responsabilidades

• Deliver service and support to brokers, agents, and policyholders via phone, email, and digital channels.
• Be the first point of contact for inquiries and account issues.
• Assist users with navigating the online platform and troubleshoot issues.
• Support policy lifecycle including payments, documentation, endorsements, and service requests.
• Investigate and resolve customer concerns promptly and professionally.
• Collaborate with underwriting, product, and operations teams for accurate service delivery.
• Document customer interactions and follow-up actions in internal systems.
• Identify trends and opportunities to improve processes and customer experience.
• Take ownership from initial contact through resolution.
• Contribute to customer retention with proactive, high-quality support.

Conocimientos

Customer service

Communication

Prioritization

Team collaboration

Tech-savvy

Descripción del empleo

Insight Global is seeking a Customer Service Specialist to serve as a key contact for brokers, agents, and policyholders, helping resolve inquiries and navigate our platform. The role emphasizes customer focus, adaptability in a fast-paced startup environment, and opportunities for growth within a rapidly expanding organization.

The ideal candidate will have 2+ years of customer service experience, excellent communication skills, and the ability to manage multiple priorities.