Customer Service Specialist

Insight Global; Denver (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

Insight Global is looking for a dedicated Customer Success Manager to enhance support for policyholders and distribution partners in Denver, Colorado. You'll be the first point of contact for service issues, requiring strong communication skills and the ability to manage multiple tasks effectively.

This role offers great opportunities for advancement and the chance to make a positive impact in customer service. Experience in customer success and familiarity with insurance policies are highly valued.

Qualifications

• 3-5 years of customer success experience.
• Familiarity with insurance policies and procedures.
• Experience working with broker agents or having a broker license is a plus.

Responsibilities

• Serve as the first point of contact for service issues.
• Manage multiple tasks with a focus on delivering quality service.
• Support policyholders and distribution partners.

Skills

Strong communication skills

Problem-solving

Technical aptitude

Customer service best practices

Education

High school diploma or equivalent

Some college coursework in business or a related field

Tools

Office software proficiency

Customer relationship management software

Job description

We are seeking a dedicated Customer Success Manager to join our team and provide exceptional support to our policyholders and distribution partners. The ideal candidate will be the first point of contact for all service issues and will be adept at managing multiple tasks with a focus on delivering quality service. This role offers ample room for advancement and the opportunity to make a positive impact.

Responsibilities and Qualifications

• High school diploma or equivalent; some college coursework in business or a related field preferred.
• Minimum of two years in customer service.
• Strong communication skills, proficiency in office software, and the ability to work effectively in a fast-paced environment.
• Familiarity with insurance policies and procedures is highly desirable.
• Experience working with broker agents or having a broker license is a plus.
• Problem‑solving skills, professional demeanor under pressure, and the ability to attract like‑minded team members.

Required Skills and Experience

• 3-5 years of customer success experience
• Knowledge of best practices in customer service and retention
• Proficient with applicable software applications
• Strong written and verbal communication
• Strong aptitude for technical software products

Nice to Have Skills and Experience

• Background in insurance or commercial P&C