Customer Support Specialist — Fast-Paced & Impactful

Ultimate Staffing Services; Phoenix (AZ); On-site; USD 32,000 - 40,000; Full time

Job summary

Ultimate Staffing Services is seeking a Customer Service Representative to serve as the primary point of contact for customers. You will handle inquiries, resolve issues, and provide accurate information about products and services in a fast-paced environment.

The role requires strong communication skills and the ability to stay calm and professional under pressure while utilizing customer service software. Prior experience is not required but preferred.

Qualifications

• Strong verbal and written communication skills.
• Ability to remain calm, professional, and solution-oriented under pressure.
• Basic computer skills and ability to learn customer service software.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve customer issues and complaints in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Process orders, returns, refunds, or account updates as needed.
• Document customer interactions and resolutions in internal systems.

Skills

Communication skills

Customer-focused

Calm under pressure

Tools

Customer service software

Job description

Ultimate Staffing Services is seeking a Customer Service Representative to serve as the primary point of contact for customers. You will handle inquiries, resolve issues, and provide accurate information about products and services in a fast-paced environment.

The role requires strong communication skills and the ability to stay calm and professional under pressure while utilizing customer service software. Prior experience is not required but preferred.