Customer Relations Specialist – Growth, Training & PTO

STELLA SPIKING - State Farm Agent; Kearney (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Advancement opportunities

Paid time off

Training

Development

Job summary

Spiking Insurance Agency is seeking a Customer Relations Representative to deliver exceptional client experiences and support agency growth. You will handle inquiries, resolve issues, and coordinate with team members to ensure satisfaction across all touchpoints.

Ideal candidates bring strong communication and problem-solving skills, have experience in customer service, and remain calm under pressure. This role offers opportunities for advancement and a supportive, community-focused environment.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Job description

Spiking Insurance Agency is seeking a Customer Relations Representative to deliver exceptional client experiences and support agency growth. You will handle inquiries, resolve issues, and coordinate with team members to ensure satisfaction across all touchpoints.

Ideal candidates bring strong communication and problem-solving skills, have experience in customer service, and remain calm under pressure. This role offers opportunities for advancement and a supportive, community-focused environment.