In-Office Client Experience Specialist — Fast-Growth Role

Steadily Insurance Company; Overland Park (KS); In loco; USD 70.000 - 83.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free snacks

Team lunches

Collaborative office culture

Descrizione del lavoro

Steadily Insurance Company is hiring a Customer Support Specialist for the Client Experience team in the Kansas City metro. This in-office role in Overland Park offers a clear path to increased compensation with semi-annual raises and a potential senior position as the company scales.

You will respond to calls and emails, handle policy servicing, and process transactions across carrier systems. Ideal candidates bring excellent communication skills, a fast learning ability, and the stamina to

Competenze

• Experience in a customer-focused role with excellent communication skills.
• Ability to learn new tools and navigate multiple platforms.
• Troubleshoot issues independently until resolved.
• Ability to manage a large workload and thrive under pressure.

Mansioni

• Respond to high volumes of calls and emails from insureds, lenders, and agents.
• Handle policy servicing requests, including billing inquiries, document requests, and policy changes.
• Process transactions across multiple carrier systems and maintain accurate records in Salesforce.
• Manage clerical and administrative tasks related to policy servicing.

Conoscenze

Customer service

Communication

Quick learner

Workload management

Problem solving

Strumenti

Salesforce

Carrier systems

Descrizione del lavoro

Steadily Insurance Company is hiring a Customer Support Specialist for the Client Experience team in the Kansas City metro. This in-office role in Overland Park offers a clear path to increased compensation with semi-annual raises and a potential senior position as the company scales.

You will respond to calls and emails, handle policy servicing, and process transactions across carrier systems. Ideal candidates bring excellent communication skills, a fast learning ability, and the stamina to