In-Office Client Experience Specialist — Fast-Growth Role

Steadily Insurance Company; Overland Park (KS); On-site; USD 70,000 - 83,000; Full time

Benefits offered by this job

Free snacks

Team lunches

Collaborative office culture

Job summary

Steadily Insurance Company is hiring a Customer Support Specialist for the Client Experience team in the Kansas City metro. This in-office role in Overland Park offers a clear path to increased compensation with semi-annual raises and a potential senior position as the company scales.

You will respond to calls and emails, handle policy servicing, and process transactions across carrier systems. Ideal candidates bring excellent communication skills, a fast learning ability, and the stamina to

Qualifications

• Experience in a customer-focused role with excellent communication skills.
• Ability to learn new tools and navigate multiple platforms.
• Troubleshoot issues independently until resolved.
• Ability to manage a large workload and thrive under pressure.

Responsibilities

• Respond to high volumes of calls and emails from insureds, lenders, and agents.
• Handle policy servicing requests, including billing inquiries, document requests, and policy changes.
• Process transactions across multiple carrier systems and maintain accurate records in Salesforce.
• Manage clerical and administrative tasks related to policy servicing.

Skills

Customer service

Communication

Quick learner

Workload management

Problem solving

Tools

Salesforce

Carrier systems

Job description

Steadily Insurance Company is hiring a Customer Support Specialist for the Client Experience team in the Kansas City metro. This in-office role in Overland Park offers a clear path to increased compensation with semi-annual raises and a potential senior position as the company scales.

You will respond to calls and emails, handle policy servicing, and process transactions across carrier systems. Ideal candidates bring excellent communication skills, a fast learning ability, and the stamina to