Customer Service Specialist

Insight Global; Denver (CO); On-site; USD 42,000 - 60,000; Full time

Job summary

Insight Global is seeking a Customer Service Specialist to serve as a key contact for brokers, agents, and policyholders, helping resolve inquiries and navigate our platform. The role emphasizes customer focus, adaptability in a fast-paced startup environment, and opportunities for growth within a rapidly expanding organization.

The ideal candidate will have 2+ years of customer service experience, excellent communication skills, and the ability to manage multiple priorities.

Qualifications

• 2+ years in customer service or related roles.
• Strong verbal and written communication.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with strong organizational skills.

Responsibilities

• Deliver service and support to brokers, agents, and policyholders via phone, email, and digital channels.
• Be the first point of contact for inquiries and account issues.
• Assist users with navigating the online platform and troubleshoot issues.
• Support policy lifecycle including payments, documentation, endorsements, and service requests.
• Investigate and resolve customer concerns promptly and professionally.
• Collaborate with underwriting, product, and operations teams for accurate service delivery.
• Document customer interactions and follow-up actions in internal systems.
• Identify trends and opportunities to improve processes and customer experience.
• Take ownership from initial contact through resolution.
• Contribute to customer retention with proactive, high-quality support.

Skills

Customer service

Communication

Prioritization

Team collaboration

Tech-savvy

Job description

Job Description

Insight Global is seeking a highly motivated Customer Service Specialist to join our growing team. This individual will serve as a key point of contact for brokers, agents, and policyholders, helping to resolve service inquiries, navigate our platform, and ensure a best-in-class customer experience.

The ideal candidate is customer-focused, tech-savvy, adaptable, and thrives in a fast-paced startup environment. This role provides an excellent opportunity to grow within a rapidly expanding organization and make a meaningful impact on the customer experience.

Key Responsibilities

• Deliver exceptional service and support to brokers, agents, and policyholders via phone, email, and digital channels.
• Serve as the first point of contact for customer inquiries, policy questions, and account-related issues.
• Assist users with navigating MGT's online platform and troubleshooting technical issues.
• Support the policy lifecycle by helping facilitate payments, policy documentation, endorsements, and service requests.
• Investigate and resolve customer concerns in a timely and professional manner.
• Collaborate with underwriting, product, and operations teams to ensure accurate and efficient service delivery.
• Maintain detailed records of customer interactions and follow-up actions within internal systems.
• Identify trends, recurring customer issues, and opportunities to improve processes and the overall customer experience.
• Demonstrate ownership of customer issues from initial contact through resolution.
• Contribute to customer retention efforts by providing proactive, high-quality support.

Skills and Requirements

• 2+ years of customer service, customer success, account management, or related experience.
• Strong verbal and written communication skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Excellent problem-solving skills with a customer-first mindset.
• Comfort learning new technology platforms and systems.
• Strong attention to detail and organizational skills.
• Ability to work independently while collaborating effectively across teams.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].