Auto Service CSR – Fast-Paced Center & Growth

Caliber; Carlsbad (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Benefits from day one

Weekly pay with overtime

Paid vacation & holidays

Career growth opportunities

Job summary

Caliber Collision in Carlsbad, CA is seeking a Customer Service Representative to greet customers and provide extraordinary service while coordinating rental car and related services. You will monitor work volume at the center and help load-level requests, ensuring smooth interaction with insurance partners for authorizations and billing.

This is a hands-on role in a fast-paced collision repair environment.

Qualifications

• 1+ years of experience in a customer-facing environment.

Responsibilities

• Greet customers and provide exceptional service.
• Monitor center workload and adjust load levels as needed.
• Coordinate Rental Car/Tow companies for one-stop service.
• Support insurance partner requirements for authorizations and billing.

Skills

Verbal communication

Written communication

Customer service

Microsoft Office

Prioritization

Tools

Microsoft Office Suite

Job description

Caliber Collision in Carlsbad, CA is seeking a Customer Service Representative to greet customers and provide extraordinary service while coordinating rental car and related services. You will monitor work volume at the center and help load-level requests, ensuring smooth interaction with insurance partners for authorizations and billing.

This is a hands-on role in a fast-paced collision repair environment.