Customer Experience Specialist for Auto Service Center

Caliber; Wilmington (NC); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Weekly pay

Paid vacation & holidays

Career growth opportunities

Career for life

Job summary

Caliber Collision is seeking a Customer Service Representative in Wilmington, NC to greet customers and deliver extraordinary service while coordinating rental car partnerships and insurance authorizations. You will monitor daily workloads and assist with billing and load-level processes to ensure smooth operations.

Join a team focused on one-stop service excellence, career growth, and a supportive work environment at the Caliber center in Wilmington.

Qualifications

• 1+ years in a customer-facing environment.
• Strong communication skills, both verbal and written.
• Ability to manage multiple software systems efficiently.

Responsibilities

• Greet customers and provide extraordinary service in a fast-paced center.
• Monitor work volume and coordinate load level requests when needed.
• Coordinate Rental Car / Tow partnerships to provide one-stop service.
• Know insurance partner requirements for authorizations, billing and load level processes.

Skills

Verbal & Written Comm

MS Office

Fast-paced adaptability

Customer service

Collaborative work

Tools

Microsoft Office

Job description

Caliber Collision is seeking a Customer Service Representative in Wilmington, NC to greet customers and deliver extraordinary service while coordinating rental car partnerships and insurance authorizations. You will monitor daily workloads and assist with billing and load-level processes to ensure smooth operations.

Join a team focused on one-stop service excellence, career growth, and a supportive work environment at the Caliber center in Wilmington.