Customer Experience Specialist

Caliber Holdings LLC; Kokomo (IN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

Weekly pay & overtime eligibility

Paid vacation & holidays

Career growth opportunities

Production shop experience

Job summary

Caliber Collision in Kokomo, IN is hiring a Customer Service Representative to greet customers and deliver outstanding service. You will monitor daily work volume, suggest load level adjustments, and coordinate Rental Car/Tow services to ensure a seamless experience for all customers.

The role requires 1+ year in a customer-facing environment with strong communication and teamwork. Caliber emphasizes growth, a production-shop setting, and equal opportunity employment.

Qualifications

• 1+ years of experience in a customer-facing environment.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers and provide extraordinary service.
• Monitor center work volume and request load adjustments as needed.
• Coordinate Rental Car/Tow services for a one-stop customer experience.
• Understand insurance partner requirements for authorizations, billing and load level processes.

Skills

Verbal & written communication

MS Office

Prioritization

Customer service

Teamwork

Job description

Caliber Collision in Kokomo, IN is hiring a Customer Service Representative to greet customers and deliver outstanding service. You will monitor daily work volume, suggest load level adjustments, and coordinate Rental Car/Tow services to ensure a seamless experience for all customers.

The role requires 1+ year in a customer-facing environment with strong communication and teamwork. Caliber emphasizes growth, a production-shop setting, and equal opportunity employment.