Auto Collision CSR - Service & Scheduling Expert

calibercollision; Kokomo (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits from day one

Weekly pay

Overtime eligible

Paid vacation & holidays

Career growth opportunities

Hands-on experience in a production/ca

Job summary

Caliber Collision Kokomo in Indiana is seeking a Customer Service Representative to greet customers and deliver extraordinary service while coordinating Rental Car/Tow services and understanding insurance partner requirements for authorizations and billing.

The role requires strong communication skills, the ability to navigate multiple software systems, and the capability to manage competing priorities in a fast-paced environment.

Qualifications

• 1+ years of experience within a customer facing environment
• Ability to navigate multiple software systems, i.e., Microsoft Office Suite
• Work through competing priorities and adapt to a fast-paced environment
• Ability to provide personable, friendly customer service to internal and external customers

Responsibilities

• Greet and assist customers in person and over the phone with a friendly, helpful attitude
• Monitor work volume and coordinate load level requests at the center
• Coordinate Rental Car/Tow companies to provide one-stop service for customers
• Maintain knowledge of insurance partner requirements regarding authorizations, billing and load level processes
• Support team to ensure timely, accurate service and issue resolution

Skills

Customer service excellence

Verbal & written communication

MS Office proficiency

Ability to handle multiple priorities

Team collaboration

Tools

Microsoft Office Suite

Job description

Caliber Collision Kokomo in Indiana is seeking a Customer Service Representative to greet customers and deliver extraordinary service while coordinating Rental Car/Tow services and understanding insurance partner requirements for authorizations and billing.

The role requires strong communication skills, the ability to navigate multiple software systems, and the capability to manage competing priorities in a fast-paced environment.