Customer Experience Specialist – End-to-End Orders

Wincore Windows & Doors; Chicago (IL); On-site; USD 38,000 - 54,000; Full time

Job summary

Wincore Windows & Doors is seeking a Customer Experience Representative (CET) in Chicago to manage customer orders from entry to delivery and ensure an exceptional experience for builders, dealers, and homeowners. You will review orders for accuracy, collaborate with Sales, Manufacturing, Engineering, and Shipping, and provide proactive solutions to challenging situations.

The role requires strong communication, attention to detail, and the ability to handle multiple priorities in a fast-paced

Qualifications

• Minimum of 2 years of customer service in a fast-paced environment.
• Demonstrated reliable attendance and strong work ethic.
• Proficient with computers and able to learn multiple software systems.
• Excellent verbal and written communication with positive, solution‑oriented language.
• Proven ability to manage multiple priorities, adapt to changing demands, and meet expectations.
• Exceptional attention to detail and commitment to accuracy.
• Strong team player who collaborates while taking ownership of responsibilities.

Responsibilities

• Manage customer orders from entry through delivery.
• Review orders for accuracy and identify potential issues before they become problems.
• Work closely with Sales, Manufacturing, Engineering, and Shipping to ensure customer satisfaction.
• Provide solutions—not excuses—when challenges arise.
• Learn the details of our window and door products, components, configurations, and options.
• Build lasting relationships with customers by delivering outstanding service daily.

Skills

Puzzle solving

Attention to detail

Communication

Multitasking

Ownership

Tools

CRM software

Job description

Wincore Windows & Doors is seeking a Customer Experience Representative (CET) in Chicago to manage customer orders from entry to delivery and ensure an exceptional experience for builders, dealers, and homeowners. You will review orders for accuracy, collaborate with Sales, Manufacturing, Engineering, and Shipping, and provide proactive solutions to challenging situations.

The role requires strong communication, attention to detail, and the ability to handle multiple priorities in a fast-paced