Customer Experience Representative

Wincore Windows & Doors; Chicago (IL); On-site; USD 38,000 - 54,000; Full time

Job summary

Wincore Windows & Doors is seeking a Customer Experience Representative (CET) in Chicago to manage customer orders from entry to delivery and ensure an exceptional experience for builders, dealers, and homeowners. You will review orders for accuracy, collaborate with Sales, Manufacturing, Engineering, and Shipping, and provide proactive solutions to challenging situations.

The role requires strong communication, attention to detail, and the ability to handle multiple priorities in a fast-paced

Qualifications

• Minimum of 2 years of customer service in a fast-paced environment.
• Demonstrated reliable attendance and strong work ethic.
• Proficient with computers and able to learn multiple software systems.
• Excellent verbal and written communication with positive, solution‑oriented language.
• Proven ability to manage multiple priorities, adapt to changing demands, and meet expectations.
• Exceptional attention to detail and commitment to accuracy.
• Strong team player who collaborates while taking ownership of responsibilities.

Responsibilities

• Manage customer orders from entry through delivery.
• Review orders for accuracy and identify potential issues before they become problems.
• Work closely with Sales, Manufacturing, Engineering, and Shipping to ensure customer satisfaction.
• Provide solutions—not excuses—when challenges arise.
• Learn the details of our window and door products, components, configurations, and options.
• Build lasting relationships with customers by delivering outstanding service daily.

Skills

Puzzle solving

Attention to detail

Communication

Multitasking

Ownership

Tools

CRM software

Job description

Customer Experience Representative (CET)

Wincore Windows & Doors

Not Just Customer Service. Customer Experience.

Do you enjoy solving problems that others can’t? Are you the person who catches the details everyone else misses? Do you thrive in a fast‑paced environment where no two days are the same?

If you’re looking for a career where you’ll be challenged, supported, and become an expert in your field, we’d love to meet you.

At Wincore Windows & Doors, our Customer Experience Team (CET) is the heartbeat of our company. We don’t simply answer phones—we manage every detail of our customers’ orders from start to finish, ensuring builders, dealers, and homeowners receive an exceptional experience every step of the way.

What You’ll Do

• Manage customer orders from entry through delivery.
• Review orders for accuracy and identify potential issues before they become problems.
• Work closely with Sales, Manufacturing, Engineering, and Shipping to ensure customer satisfaction.
• Provide solutions—not excuses—when challenges arise.
• Learn the details of our window and door products, components, configurations, and options.
• Build lasting relationships with customers by providing outstanding service every day.

What We're Looking For

• Loves solving puzzles and complex problems.
• Exceptional attention to detail.
• Learns quickly and enjoys mastering new information.
• Manages multiple priorities without sacrificing accuracy.
• Communicates professionally and confidently.
• Takes ownership and follows through.
• Works well independently while supporting the success of the team.
• Thrives in a fast‑paced environment.

Qualifications

Required

• Minimum of 2 years of customer service experience in a fast‑paced, customer‑focused environment.
• Demonstrated reliable attendance and strong work ethic.
• Proficient computer skills with the ability to learn multiple software systems.
• Excellent verbal and written communication skills, including the ability to communicate professionally using positive, solution‑oriented language.
• Proven ability to manage multiple priorities, adapt to changing demands, and meet customer expectations in a fast‑paced environment.
• Exceptional attention to detail and commitment to accuracy.
• Strong team player who collaborates effectively while taking ownership of individual responsibilities.

Preferred

• Previous experience providing customer service in a high‑volume phone environment or call center.
• Knowledge of the fenestration (window and door) industry or experience with building products is a plus.

Our Mission

Service that goes beyond service.

If you’re ready to build a career—not just find another job—we’d love to hear from you.