Customer Experience Specialist — Elevate Service & Style

Macy's, Inc.; Auburn (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Merchandise discounts

401k match

Paid time off

Job summary

Macy’s in Auburn, MA is seeking a Customer Experience Colleague to create personalized shopping experiences across in-store and online touchpoints. You’ll engage customers, recommend products, and leverage digital tools to enhance the journey while collaborating with peers and brand partners to drive sales.

This full-time role includes floor readiness, merchandising, and opening/closing procedures. A positive, proactive attitude and strong communication are essential as you support service,

Qualifications

• Minimum 2 years of selling or customer experience preferred.
• Ability to open credit accounts and explain loyalty benefits.
• Strong communication and interpersonal skills.

Responsibilities

• Create personalized shopping experiences for customers across in-store and online touchpoints.
• Drive cross-category sales and support store goals.
• Ensure floor readiness, merchandising, and smooth opening/closing procedures.

Skills

Customer service

Sales

Communication

Teamwork

Cash handling

Tools

My Client

POS system

Job description

Macy’s in Auburn, MA is seeking a Customer Experience Colleague to create personalized shopping experiences across in-store and online touchpoints. You’ll engage customers, recommend products, and leverage digital tools to enhance the journey while collaborating with peers and brand partners to drive sales.

This full-time role includes floor readiness, merchandising, and opening/closing procedures. A positive, proactive attitude and strong communication are essential as you support service,