Customer Experience Specialist - Drive Impact

Ferrellgas; Des Moines (IA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Disability Insurance

401(k) with company match

Paid Time Off

Tuition reimbursement

Employee Discount Programs

Job summary

Ferrellgas in Des Moines, IA is seeking a full-time Customer Service Specialist to provide exceptional service via phone, chat, and email. You will support customers, coordinate with internal teams, and help drive business growth.

The role requires 1+ year of customer service experience, strong communication, and proficiency in MS Office. Benefits include comprehensive health coverage, 401(k) with match, PTO, and tuition assistance.

Qualifications

• High School Diploma or equivalent.
• 1+ years of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills with typing and data entry experience.
• Excellent written and verbal communication with team building.
• Proficient in Microsoft Office including Excel, Word, and Access.
• Must be a US citizen or eligible to work in the United States.

Responsibilities

• Answering phones, chat, social media, or email in a polite, courteous manner.
• Work with customers daily to sustain and improve relationships.
• Ask probing questions to identify issues.
• Ensure accurate account maintenance and update information.
• Schedule delivery orders and handle basic pricing questions.
• Assist with new customer account setup and follow policy-based resolutions.

Skills

Customer service

Negotiation

Communication

Microsoft Office

Education

High School Diploma

Tools

Excel

Word

Access

Job description

Ferrellgas in Des Moines, IA is seeking a full-time Customer Service Specialist to provide exceptional service via phone, chat, and email. You will support customers, coordinate with internal teams, and help drive business growth.

The role requires 1+ year of customer service experience, strong communication, and proficiency in MS Office. Benefits include comprehensive health coverage, 401(k) with match, PTO, and tuition assistance.