Customer Experience Specialist: Resolution & Growth

UNAVAILABLE; Des Moines (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Income Protection

Financial Wellness

Time Off & Family Support

Wellness & Assistance Programs

Employee Perks

Job summary

Ferrellgas is hiring a Full-Time Customer Service Specialist in Des Moines, IA. You will handle inbound and outbound communications, support customers, and collaborate with internal teams to deliver high-quality service and drive business growth.

The role requires strong customer service skills, communication abilities, and reliable data entry. Opportunities exist to assist with account setup, pricing inquiries, and basic collections while upholding company policies.

Qualifications

• High School Diploma or equivalent.
• 1+ years of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills with typing and data entry experience.
• Excellent written and verbal communication skills with an emphasis on team building.

Responsibilities

• Answer phones, chat, social media, or email professionally.
• Sustain and improve customer relationships daily.
• Identify customer issues with targeted questions.
• Maintain accurate account information and records.
• Resolve customer concerns efficiently per policy.
• Assist with new customer account setups and basic pricing questions.
• Meet or exceed performance standards per company policy.

Skills

Customer Service

Negotiation

Communication

Data Entry

Typing

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Access

Job description

Ferrellgas is hiring a Full-Time Customer Service Specialist in Des Moines, IA. You will handle inbound and outbound communications, support customers, and collaborate with internal teams to deliver high-quality service and drive business growth.

The role requires strong customer service skills, communication abilities, and reliable data entry. Opportunities exist to assist with account setup, pricing inquiries, and basic collections while upholding company policies.