Client Services Specialist (Temporary)

Lose Design; Charleston (SC); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Competitive Pay

25 days of holidays plus bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A multi-disciplinary design firm is seeking a Customer Service Representative in Charleston, SC. Responsibilities include managing customer enquiries, providing updates, and ensuring customer satisfaction. The ideal candidate will possess excellent customer service and problem-solving skills, with prior experience in a customer-facing role. Competitive pay at $30.50 hourly, along with 25 days of holidays, PTO, and a pension scheme, is offered.

Qualifications

• Previous work in a customer-facing position is required.
• Knowledge of Office Suite preferred.
• Self-motivated and team-orientated.
• Access to reliable transportation is necessary.

Responsibilities

• Reply to incoming calls from customers, answering questions about products and services.
• Provide job progress updates to customers.
• Work scheduling to meet customer requirements and KPIs.
• Ensure all databases are kept up-to-date with work and client details.

Skills

Excellent customer service skills

Problem-solving skills

Excellent written and verbal skills

Excellent interpersonal skills

Proficient with office equipment

Education

High school diploma, G.E.D. or equivalent

Job description

A multi-disciplinary design firm is seeking a Customer Service Representative in Charleston, SC. Responsibilities include managing customer enquiries, providing updates, and ensuring customer satisfaction. The ideal candidate will possess excellent customer service and problem-solving skills, with prior experience in a customer-facing role. Competitive pay at $30.50 hourly, along with 25 days of holidays, PTO, and a pension scheme, is offered.